When businesses fail to market to existing customers—and only focus on bringing in new ones—they leave money on the table, and can end up losing loyal customers.

Needless to say, customer service is an incredibly important aspect of any business model. So, here are five ways your business can have better customer service.

The downside of business swag? You have to invest a bit of money to create your own. The upside? You create walking billboards everywhere customers wear or use the items.

If a management team drives vision for a business, and marketing brings clients into the business, then employees are those who actually move the business forward.